Customer Service Incident Coordinator (Swedish Speaking)

Location: Contractual remote in the UK; Monday to Friday, 10:30–19:00. Occasional in-person attendance at work-related events may be required.

Company

hirify.global is a global information and insights company whose Sontiq business provides identity protection and cyber safety services.

What you will do

• Screen and interview customers by telephone about fraud, data breach, and identity theft incidents.
• Review case information and assess incident severity and remediation needs.
• Provide professional customer service, explain available support, and manage expectations throughout resolution.
• Gather and preserve facts, statements, affidavits, and evidence for remediation and identity theft claims.
• Prepare correspondence and liaise with creditors, law enforcement, and government agencies when required.
• Coordinate escalations, discussions, meetings, and updates with internal experts and support teams.

Requirements

• Fluent Swedish and English, written and verbal, are required.
• Previous customer service experience, ideally in a fast-paced or customer-facing environment.
• Ability to communicate professionally with customers and clients affected by fraud, breaches, or identity theft.
• Ability to analyse information, collect evidence, coordinate cases, and manage incident escalations.

Culture & Benefits

• 26 days of annual leave plus bank holidays, increasing with service.
• Global paid wellness days and an additional birthday day off.
• Contributory pension scheme and access to the hirify.global Employee Stock Purchase Plan.
• Private healthcare and physical, mental, and financial wellbeing programmes.
• Access to diversity forums, communities, training, and development opportunities.
• Flexible policies supporting work-life balance and reasonable adjustments during recruitment.

Hiring process

• Most recruitment stages are conducted virtually by phone and video.
• A physical interview may be required, with details provided by the recruiter.