Order Management Coordinator (Manufacturing)

Location: Montreal, Quebec, Canada; onsite, full-time

Company

John Crane, a business of Smiths Group, provides mission-critical flow control solutions, including mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies, for energy and process industries.

What you will do

• Assist Canadian customers with purchases and repairs of mechanical seals.
• Communicate with customers and outside sales representatives about product applications, quotations, complaints, problems, and emergency calls.
• Enter orders by interpreting customer requirements and technical drawings and compiling bills of materials.
• Coordinate customer requirements with engineering, purchasing, assembly, manufacturing, and invoicing departments.
• Manage orders end to end, ensuring delivery commitments are met and addressing delays.
• Identify returned materials, assist walk-in customers, and maintain reference files for procedures, product lists, pricing, and quotations.

Requirements

• Mechanical technologist or technician college education, or a high school diploma.
• 3–5 years of customer service experience in a manufacturing setting.
• Ability to read detailed drawings and use measuring instruments.
• Effective written and verbal communication skills and computer proficiency, including Microsoft Office.
• Ability to read, write, speak, and understand both French and English.

Culture & Benefits

• Permanent employee position with competitive compensation and benefits.
• Inclusive environment supported by employee resource groups for veterans, Pride, Black employees, women, and neurodiverse colleagues.
• Recognition through the annual Smiths Excellence Awards and Smiths Day celebration.
• Work within a global network spanning more than 50 countries.