Program Manager

Location: Kuala Lumpur, Malaysia

Company

hirify.global is a local delivery platform operating across around 65 countries as part of the Delivery Hero Group.

What you will do

• Lead planning and execution of large-scale COE transformation initiatives across multiple regions and functions.
• Manage programs end to end, including planning, stakeholder alignment, milestone tracking, risk management, launch readiness, and post-launch stabilization.
• Coordinate footprint management, operational harmonization, process transitions, and team migrations across COE and BPO operations.
• Design scalable operational frameworks, standardized processes, governance structures, and improved operating models.
• Coordinate Operations, Workforce Management, Product, OPEX, Training, and BPO partners to resolve blockers and drive decisions.
• Monitor operational performance and use insights to support data-driven improvements and transformation outcomes.

Requirements

• 5+ years of experience in program management, operations transformation, or process optimization.
• Experience managing complex operational projects with multiple workstreams and dependencies.
• Ability to turn operational challenges into structured solutions and scalable frameworks.
• Strong analytical, problem-solving, organizational, stakeholder management, and communication skills.
• Experience with BPO, service operations, or other large-scale operational environments.
• Experience with project management tools and methodologies such as Asana, Jira, or Monday.

Culture & Benefits

• Work in a fast-paced, large-scale international delivery platform environment.
• Collaborate with operational functions and partners across multiple regions.
• Contribute to transformation initiatives affecting processes, teams, and operating models.