Senior Coordinator, SMB Growth

Location: Kuala Lumpur, Malaysia

Company

hirify.global is a local delivery platform operating as part of Delivery Hero across approximately 65 countries.

What you will do

• Manage a portfolio of partner accounts and grow account revenue.
• Conduct outbound telesales calls and achieve daily call and sales productivity targets.
• Provide operational support and resolve partner issues with suitable company offers.
• Monitor account performance metrics and ensure compliance with operational standards.
• Maintain accurate documentation, partner approvals, and systems processing.
• Build strong partner relationships through a consultative sales approach.

Requirements

• 2–3 years of experience in a client management role.
• Comfortable making outbound calls through digital communication tools for extended periods.
• Effective English communication skills required.
• Data-sensitive, sales-minded, target-oriented, resilient, and able to adapt to changing processes.
• Comfortable using online business tools such as Google applications.
• Strong communication, relationship-building, problem-solving, and teamwork skills.

Nice to have

• Cantonese speaking and reading skills.
• Experience with Salesforce.

Culture & Benefits

• Fast-paced environment with frequent changes in operational processes.
• Opportunity to work with partner accounts in a large international delivery platform.
• Emphasis on learning, adaptability, resilience, and teamwork.