Quality Assurance Specialist (816231)

Location: New York, NY, USA

Salary: USD 25–26.44 per hour

Company

hirify.global provides workforce development services through career centers, community sites, and partner organizations, supporting career advancement in high-growth industries.

What you will do

• Conduct surveillance, audits, observations, and statistical sampling to evaluate compliance with policies, procedures, and contract requirements.
• Review operations, administrative systems, internal reports, and customer survey data.
• Develop and implement continuous quality improvement processes.
• Monitor case managers’ timely and accurate case management activities across required systems.
• Ensure caseload performance reviews meet State guidelines and required indicators.
• Prepare monitoring documentation and reports for the QA Manager while communicating findings to management and staff.

Requirements

• Familiarity with applicable federal, state, and local laws and regulations.
• Experience working in a complex, fast-paced, and confidential environment.
• Excellent written and verbal communication skills.
• Computer literacy, including software for correspondence, reporting, statistical compilation and analysis, and database access.
• Bachelor’s degree or two years of case management experience preferred.
• Directly related experience in performance monitoring.

Culture & Benefits

• Extensive learning opportunities and networking programs.
• Work focused on creating a lasting impact on people’s careers and lives.
• Inclusive and respectful work environment supported by an equal opportunity commitment.