Field Service Technician I - DFW

Location: Dallas, Texas, USA; daily travel to customer locations in and around the Dallas-Fort Worth metropolitan area, including Dallas airport

Salary: $64,680–$87,560 per year, plus a Business Profit Plan and benefits.

Company

hirify.global develops, manufactures, and manages threat detection and security screening technologies for aviation, ports and borders, defence, and urban security.

What you will do

• Install, troubleshoot, repair, and maintain field equipment, including Trace and X-ray technologies.
• Provide technical support and customer training while driving customer satisfaction.
• Document inspections, maintenance, repairs, open issues, and formal customer reports.
• Order, install, and return parts while managing repair-cycle time.
• Maintain and calibrate tools and test equipment; assess equipment performance and recommend improvements.
• Support service sales initiatives, site surveys, pilot programs, meetings, and collaboration with senior field service engineers and product managers.

Requirements

• Associate’s degree, related trade certification, or military training in electrical, electronic, or mechanical disciplines; 1–3 years of relevant work and life experience may be accepted as an equivalent.
• 1–3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field.
• Computer literacy and proficiency with the Microsoft Office suite, with the ability to learn specialized software.
• Strong communication, organization, teamwork, customer-service, and problem-solving skills; willingness to travel at short notice.
• Ability to lift and carry up to 80 lb, push or pull up to 200 lb, and move equipment weighing up to 1,000 lb with appropriate devices.
• Must pass TSA vetting and a federal background investigation when SSI access is required; a U.S. personal security clearance may also be required.

Culture & Benefits

• Permanent, full-time position with Monday–Friday work generally expected; travel, overtime, and work outside regular hours may be required.
• Work at airports, correctional facilities, courthouses, cruise ships, and other customer locations.
• Training and career-growth opportunities across local and global operations.
• Inclusive workplace focused on leadership, safety, wellbeing, professionalism, integrity, and respect.
• Medical, dental, and vision insurance; 401(k) with company match; paid time off; and additional lifestyle and financial benefits.