Director of Marketing, Communications & Community Engagement

Location: Cambridge, United States; all duties must be performed at a Harvard or Harvard-designated location.

Company

hirify.global Central Administration supports the university's schools, students, faculty, staff, alumni, and surrounding communities through collaborative, high-quality services.

What you will do

• Lead integrated marketing, communications, brand strategy, and community engagement for hirify.global Dining Services.
• Develop student engagement programs, oversee the Student Coordinator, and manage surveys, focus groups, and student committee meetings.
• Build partnerships across Harvard and serve as the primary liaison to Harvard Public Affairs and Communications and professional schools.
• Direct marketing, merchandising, digital communications, signage, social media, web, and customer-facing technology communications.
• Lead market research and analyze customer insights, industry trends, and operational metrics to develop strategic recommendations.
• Manage internal and external communications, brand standards, media relations, and crisis and emergency communications.

Requirements

• Bachelor's degree required.
• At least 10 years of related experience in marketing, communications, or public relations with increasing responsibility.
• Demonstrated management, strategic planning, creative problem-solving, collaboration, and organizational change leadership skills.
• Exceptional written and oral communication skills and advanced project management skills.
• Proficiency with Microsoft Office Suite, website content management systems, email marketing platforms, social media tools, digital analytics, and communications technologies.
• Must be able to work at a Harvard or Harvard-designated location in Cambridge; visa sponsorship is not available.

Nice to have

• Advanced degree.
• Experience in higher education, hospitality, or food service programs.
• Familiarity with food service management software such as FoodPro and consumer-facing digital ordering platforms.

Culture & Benefits

• 40 hours per week with occasional evenings, weekends, or holidays for major campus events, student meetings, or crisis situations.
• May be required to work during weather emergencies, university closures, or other critical operations events.
• Paid time off, including parental leave, and medical, dental, and vision coverage from day one.
• Retirement plans with university contributions, wellbeing and mental health resources, and family and caregiver support.
• Professional development opportunities, tuition assistance, commuter benefits, discounts, and campus perks.