Entry Level Support Representative (SaaS)

Location: Onsite in Austin, TX; candidates must currently live in the Austin area. Early or evening shifts may occasionally be required to support customers in different time zones.

Company

hirify.global is a hospitality technology company offering hirify.globalOS, an all-in-one platform for direct booking websites, guest marketing, payments, and AI-powered distribution.

What you will do

• Respond to customer questions and issues through email, chat, and phone.
• Troubleshoot basic account, website, booking, and payment-related issues, escalating complex cases when needed.
• Guide new customers through onboarding and help configure websites, listings, and integrations.
• Document customer interactions and recurring issues to improve the help center and internal processes.
• Collaborate with Product and Engineering by sharing customer feedback and reporting recurring bugs.

Requirements

• 0–2 years of experience in customer service, retail, hospitality, or a similar customer-facing role.
• Excellent written and verbal communication skills with a friendly, patient, and empathetic approach.
• Strong problem-solving skills and the ability to stay calm and organized across multiple customer conversations.
• Comfort learning new software tools; basic technical proficiency is helpful.
• Must be willing to work onsite in Austin, TX and currently live in the Austin area.
• Must be eligible to work in the U.S.; visa sponsorship is not available, and relocation is not available.

Culture & Benefits

• On-the-job training is provided, with no prior SaaS experience required.
• Opportunity to develop a career in customer success, SaaS, or hospitality technology.
• Work in an energetic Customer Support team supporting a growing hospitality technology platform.