Product Manager (Logistics)

Location: Singapore

Company

hirify.global is a local delivery platform within the Delivery Hero Group, operating across approximately 65 countries.

What you will do

• Shape the product roadmap by translating business needs and technical constraints into actionable priorities.
• Own a defined problem area within the HeroCare service platform and improve agent productivity and workforce efficiency.
• Streamline the end-to-end service ticketing lifecycle and develop real-time monitoring tools for contact center supervisors.
• Align and influence stakeholders across the organization without direct authority.
• Work with engineering teams to build scalable and robust solutions.
• Use data and analytics to identify operational problems, support launches, monitor performance, and iterate on improvements.

Requirements

• Approximately 5 or more years of experience in cross-functional product work with a history of delivering results.
• Experience using data and analytics to identify problems, define hypotheses, validate opportunities, prioritize work, and measure impact.
• Demonstrated product leadership and the ability to lead and influence stakeholders.
• Experience leading agile teams and turning epics into well-structured user stories.
• Excellent communication, presentation, and interpersonal skills.
• A growth mindset and ability to work effectively in a fast-paced, dynamic environment.

Nice to have

• Experience in customer service, support operations, or contact center technology.

Culture & Benefits

• Dynamic and challenging work environment with responsibility from day one.
• Personal and professional development opportunities.
• Regular company and team events in an international, diverse, and inclusive environment.
• Free food, health and dental insurance, and learning and development opportunities.