Cargo Claims Intake Support

Location: Full-time onsite at the hirify.global office in Monterrey, Nuevo León, Mexico. The listed address is Avenida Isidoro Sepúlveda Martínez 535, Ciudad Apodaca, Nuevo León, Mexico.

Company

hirify.global Cargo Insurance Brokers provides cargo insurance, claims adjustment, subrogation, third-party claims management, and supply chain risk consulting services.

What you will do

• Set up cargo claims received through the online portal and email in the Claims System.
• Enter a high volume of claim data accurately and consistently.
• Identify transportation documents and incoming correspondence.
• Upload claim information to the document management system and maintain complete electronic files.
• Support Cargo Claims Specialists by preparing files for review and escalating issues when needed.

Requirements

• Advanced or proficient English skills are required.
• Ability to use basic computer programs, including Microsoft Outlook, Word, and Excel.
• Ability to type, enter data, and learn internal Claims and document management systems.
• Ability to understand, manage, and prioritize work with a sense of urgency.
• Ability to collaborate positively with team members and escalate issues to the Cargo Claims Specialist or Supervisor.

Nice to have

• Prior experience with transportation documentation.

Culture & Benefits

• Full-time onsite work at the Monterrey office.
• Reporting to a supervisor in Monterrey, Mexico.
• Collaboration with the management team in Seattle, Washington.
• Work in a role requiring accuracy, consistency, efficiency, urgency, and a positive attitude.