IT Support Analyst (Windows/Microsoft 365)

Location: Onsite at the hirify.global office in Kuala Lumpur, Malaysia

Salary: MYR 3,500–5,000 monthly

Company

hirify.global provides sustainable mobility, connectivity, and technology solutions for businesses, with a focus on e-mobility and international growth.

What you will do

• Support and maintain end-user IT systems, including PCs, servers, printers, network equipment, audio-visual equipment, and telephony.
• Install, upgrade, configure, and troubleshoot hardware and software.
• Respond to, prioritise, resolve, and escalate service desk requests within agreed timelines.
• Maintain regional alignment with group IT standards, procedures, and change management processes.
• Research and recommend improvements to IT support efficiency, service quality, and operational performance.
• Work with the Head of IT Support and global technology partners on support initiatives, application support, and cybersecurity.

Requirements

• Professional IT support experience in a technical, professional services, or project environment.
• Experience with service desk ticketing systems and ITIL-based service management.
• Hands-on knowledge of Windows 11, macOS, Microsoft Office, Microsoft 365, AWS, and Azure.
• Experience with desktop builds, hardware installation and configuration, remote diagnostics, and Windows troubleshooting.
• Ability to diagnose and resolve support and performance issues, manage customer expectations and SLAs, and prioritise conflicting requirements.
• Required languages: English and Bahasa Malaysia. Willingness to support colleagues working across different time zones and occasionally work after hours is required.

Culture & Benefits

• Competitive rewards and benefits package.
• Medical card and life assurance.
• Training, coaching, and ongoing development opportunities.
• Career progression and secondment opportunities in international offices.
• Service awards after 5, 10, and 20 years.
• Inclusive and accessible recruitment process with reasonable adjustments available.