System Admin & Service Desk Bilingual (AI)

Location: Plano, TX, USA

Compensation: USD 70,000–75,000 yearly

Company

hirify.global provides service and operational support solutions for clients, guided by a focus on responsibility and servant leadership.

What you will do

• Provide service desk and customer support for users and clients.
• Perform basic to intermediate system administration, including user and access management.
• Configure and maintain workflows and processes in Jira, MSP+, and web systems.
• Investigate system issues, troubleshoot failures, and coordinate escalations with stakeholders.
• Analyze Excel data, KPIs, and reports to support operational improvements.
• Build and maintain AI-assisted workflows and lightweight automation solutions.

Requirements

• 5+ years of experience in service desk or help desk operations, IT operations, application support, or system administration.
• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Fluent written and verbal English and Korean required for client communication and presentations.
• Ability to work effectively with U.S.-based teams and Korea-based headquarters.
• Understanding of web-based applications and system integrations.

Nice to have

• Experience with Jira or other ticketing and workflow management systems.
• Experience with AI-assisted development, prompt engineering, low-code/no-code platforms, or scripting.

Culture & Benefits

• Medical, vision, and dental insurance.
• 401(k) plan.
• Paid sick hours.
• Service-oriented culture focused on responsibility and servant leadership.