IT Customer Service Technician

Location: 100% onsite at Detroit Arsenal, Michigan, United States; 0–10% travel possible, with occasional off-hours support for releases and outages.

Company

hirify.global provides adaptive technology and technical support for national security and critical civilian missions.

What you will do

• Provide end-user support, respond to service desk tickets, resolve issues, and escalate problems when needed.
• Diagnose and troubleshoot computer hardware, software, desktops, laptops, printers, scanners, plotters, mobile devices, and other specialized equipment.
• Guide users through problem-solving steps and provide technical assistance with software and hardware installation, operation, and troubleshooting.
• Receive, log, route, resolve, and follow up on technical support requests.
• Operate and support video teleconferencing and meeting equipment.
• Support government IT operations and mission objectives, including occasional releases and outage response.

Requirements

• Active Secret security clearance is required before starting.
• At least 2 years of experience in IT or technical customer service.
• High school diploma or GED.
• Ability to obtain Security+ certification within 6 months of starting.
• Ability to work onsite at Detroit Arsenal is required.
• Ability to communicate effectively in person, by phone, and in writing, and work with a diverse, dynamic team.

Nice to have

• IAT Level I certification, including A+ce or Net+ce; Security+ certification is preferred.
• Experience with Active Directory, Windows 11, BeyondTrust, MS Office, SCCM, VPN, RDP, and VTC.
• Experience troubleshooting laptops, printers, and mobile phones, preferably in a Department of Defense environment.
• Strong customer service, time management, flexibility, and professional communication skills.

Culture & Benefits

• Employee-focused culture built around the 6Hs: Happy, Helpful, Honest, Humble, Hungry, and Hustle.
• Collaborative environment emphasizing mutual support, integrity, continuous improvement, and mission focus.
• General office environment with standard equipment and occasional travel of up to 10%.
• Work may include occasional off-hours availability to support releases and outages.