Intake Case Manager (Personal Injury)

Location: Remote, Venezuela; Monday–Friday schedule aligned with EST business hours.

Compensation: up to USD 1,200 per month.

Company

Personal injury law firm providing legal representation and client support for injured individuals.

What you will do

• Manage personal injury client caseloads from intake through case progression and attorney review.
• Handle bodily injury claims, pre-litigation case management, PIP qualification, and property damage matters.
• Identify and submit Full Demand, Quick Demand, Global Demand, and potential production cases to the appropriate departments.
• Communicate with insurance adjusters and carriers to obtain coverage and claim information.
• Request, organize, and monitor medical records, bills, treatment updates, subrogation documents, and attorney liens.
• Maintain accurate case activity, adjuster information, and supporting documentation in Litify.

Requirements

• English and Spanish bilingual proficiency required.
• At least 1 year of experience as an Intake Case Manager or Personal Injury Case Manager in a plaintiff personal injury law firm.
• Experience with bodily injury claims, pre-litigation case management, property damage claims, PIP, medical records and bill collection, insurance communications, subrogation, attorney liens, and demand preparation.
• Proficiency with Litify, Salesforce, or a similar case management system.
• Strong client communication, organization, and independent high-volume caseload management skills.

Culture & Benefits

• Collaborative, innovative, and high-accountability work environment.
• Focus on client service, integrity, ownership, leadership, and continuous improvement.
• Virtual Assistant position structured as an independent contractor.
• Paid time off and healthcare benefits are not provided.