Ambulatory Senior Analyst (EHR)

Company

hirify.global provides EHR design, implementation, support, and managed services for complex healthcare clients.

What you will do

• Design, build, test, and troubleshoot ambulatory EHR applications for complex customers.
• Analyze customer issues and workflows, translate needs into detailed requirements, and implement system requests.
• Manage multiple client assignments, projects, tickets, communications, calendars, and service-level commitments.
• Document incidents and requests, follow change-control policies, and support upgrades and configuration migrations.
• Communicate proposed changes and support adoption with customer IT, operations staff, and end users.
• Assist with onboarding and mentor peers and less-experienced team members.

Requirements

• Bachelor's degree in a related field, relevant education, or 8+ years of industry experience.
• Epic Certification in Ambulatory and a strong understanding of the application's functionality.
• 3–5+ years of experience implementing, training, or supporting EHR modules.
• Strong problem-solving, communication, organization, attention to detail, and customer service skills.
• Experience working independently and collaboratively with ticketing systems and change-management processes.
• Ability to participate in on-call rotations outside core business hours, including nights and weekends, and travel up to 10%.

Nice to have

• Knowledge of ITIL processes.
• Previous management or project management experience.
• Participation in prior systems implementations.

Culture & Benefits

• Supportive team environment focused on Managed Services priorities.
• Opportunities to take on new responsibilities and develop technical and customer-support skills.
• Work includes collaboration with healthcare IT and operations stakeholders.
• Equal opportunity and inclusive employment environment.