Operations Supervisor

Location: Client Site, United States

Salary: $56,300–$85,000 per year

Company

hirify.global is a public sector consulting and operations improvement firm serving health, education, human services, and economic development agencies.

What you will do

• Lead client meetings, manage project deliverables, and maintain client satisfaction.
• Supervise Social Security Eligibility and Benefits Management team leads and oversee team outcomes.
• Manage internal deliverables, performance measurements, project reporting, and contractual responsibilities.
• Develop effective onboarding training and lead client-facing training sessions.
• Maintain standard operating procedures, training materials, and quality assurance processes.
• Drive continuous improvement initiatives that strengthen compliance, accuracy, service quality, and efficiency.

Requirements

• Bachelor’s degree or higher, preferably in a business-related field.
• 5+ years of relevant experience, including staff supervision and project management.
• Ability to prioritize, delegate, organize work, manage performance, and create corrective action plans.
• Advanced understanding of relevant federal and state laws, regulations, and policies.
• Strong verbal and written communication, critical thinking, attention to detail, and independent work skills.
• Experience with Microsoft Office, including Excel, Word, and Outlook; familiarity with Social Security programs such as SSI, Title II/RSDI, and ABLE accounts.

Nice to have

• Experience with Microsoft Power Automate or strong proficiency with Microsoft Excel.

Culture & Benefits

• Full-time employment with medical and dental benefits.
• 401(k), paid time off, parental leave, and bereavement leave.
• Equal opportunity workplace focused on inclusion and respect for diverse experiences.
• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.