Control Room Agent-Senior (Logistics)

Location: Onsite in Kuala Lumpur, Malaysia

Company

A global express transportation company providing delivery and business solutions across more than 220 countries and territories.

What you will do

• Monitor real-time operational systems and ensure processes meet internal standards, external requirements, and deadlines.
• Perform administrative and operational activities including data entry, ramp and sort operations, tracing, dispatch, and local customer service.
• Investigate anomalies, resolve operational exceptions, escalate issues when necessary, and implement corrective actions.
• Execute and validate manual and automated procedures, verify data accuracy, and complete quality checks.
• Communicate with customers, vendors, team members, and internal departments to coordinate operational issue resolution.
• Prepare reports, analyze operational data, and maintain job aids, procedures, and training materials.

Requirements

• Secondary education or equivalent.
• Four years of work experience for the senior level.
• Accuracy and strong attention to detail.
• Problem-solving, interpersonal, written and verbal communication skills.
• Ability to work effectively as part of a team and comply with company processes, legislation, and external regulations.

Culture & Benefits

• Regular full-time employment with 44 scheduled hours per week.
• People-focused culture with an emphasis on service quality and employee contributions.
• Equal opportunity workplace committed to diverse, equitable, and inclusive employment.
• Opportunities for growth and development.