Customer Advisor (Santa Rosa)

Location: Santa Rosa, California, United States

Salary: $21–$26 per hour

Company

hirify.global supports the Deaf and Disabled Telecommunications Program in assisting eligible California residents with accessible telecommunications services and equipment.

What you will do

• Help customers select and order accessible telecommunications equipment and service options.
• Educate and train customers on available services and equipment.
• Provide troubleshooting and technical support for equipment malfunctions and usage issues.
• Maintain accurate customer records, service notes, program files, and database entries.
• Coordinate with providers to resolve complaints and work with Field Advisors to schedule field visits.
• Make outbound calls and maintain compliance with company, contractual, state, privacy, and information security policies.

Requirements

• High school diploma or equivalent.
• 6–12 months of previous customer service experience.
• Ability to learn accessible telecommunications equipment and fit customers with appropriate devices.
• Excellent oral, visual, and written communication skills, with cultural and social sensitivity toward diverse California populations.
• Strong multitasking, organization, record-keeping, and time-management skills.
• Computer proficiency, including database work and Microsoft Office.

Culture & Benefits

• Indoor office-based work using a computer and standard office equipment.
• Regular collaboration with the team and Contact Center Leadership.
• Occasional lifting or moving of items weighing up to 20 pounds.
• High standards for confidentiality, professionalism, and information security.