Client Success Manager – Banking & Financial Services Industry

Location: Hybrid, based in New York, NY, United States

Salary: $137,900–$256,100 per year

Company

hirify.global provides consulting, engineering, technology, and managed services to enterprise clients.

What you will do

• Own all consulting and engineering services delivery across assigned banking and financial services accounts, covering projects, ongoing services, renewals, service-level agreements, resourcing, and profitability.
• Drive client satisfaction, retention, and account growth through pipeline development, solutioning, change control, renewals, and up- and cross-sells.
• Lead account governance, KPI tracking, forecasting, risk management, operational reviews, and continuous improvement.
• Coordinate delivery, sales, marketing, product, project management, and client-facing teams to ensure aligned execution.
• Act as the client advocate and central escalation point while resolving resourcing, delivery, accounts receivable, and commercial issues.
• Ensure contractual and commercial compliance, accurate internal systems, cash collection, and post-project learning.

Requirements

• Proven client relationship management experience in the banking and financial services industry.
• Strong background in delivery excellence and full-lifecycle project leadership, with a record of on-time, high-quality execution within budget.
• Experience demonstrating client value, business impact, ROI, market awareness, and competitive understanding.
• Experience with account growth, successful renewals, and up- and cross-sells.
• Ability to orchestrate cross-functional teams, manage risk, lead escalations, and drive internal change initiatives.
• Commitment to customer-first service, resilience, digital acumen, and awareness of emerging AI and technology adoption trends.

Culture & Benefits

• In-person collaboration is prioritized within a flexible hybrid work model.
• Health, dental, and vision insurance coverage.
• Employee wellness, life, and disability insurance.
• Retirement savings plan, paid holidays, and paid time off.
• Inclusive work environment supporting different work styles and wellbeing.