Bilingual Scheduling Coordinator (Healthcare)

Location: Remote within Canada, Ontario

Salary: $20.39 Canadian per hour, plus benefits after 3 months of employment.

Company

hirify.global provides technology and clinical, financial, and administrative solutions that help healthcare providers improve operational efficiency, patient outcomes, productivity, and revenue.

What you will do

• Handle high-volume inbound and outbound calls to schedule, reschedule, and cancel patient appointments across multiple specialties.
• Register and verify patient demographic and insurance information accurately.
• Perform basic real-time insurance eligibility checks and explain copays, balances, referrals, and prior authorization requirements.
• Apply provider scheduling templates, visit-type rules, and clinical guidelines to optimize appointment capacity.
• Make appointment reminders, follow up on no-shows, and manage recall waitlists.
• Resolve patient inquiries empathetically, escalate complex issues, and meet performance targets for call handling, accuracy, quality, and attendance.

Requirements

• High school diploma or equivalent.
• Bilingual communication skills required.
• At least 1 year of experience in a healthcare contact center, medical scheduling, or patient access role.
• Knowledge of medical terminology, Commercial insurance, Medicare, Medicaid, and basic revenue cycle management concepts.
• Experience using Electronic Health Record and Practice Management scheduling software.
• Strong phone etiquette, active listening, attention to detail, conflict-resolution skills, adaptability, and self-management in a remote, high-volume call center.

Culture & Benefits

• Work-from-home position with remote call-center operations.
• Healthcare benefits and paid time off for eligible full-time employees.
• Benefits become available after 3 months of employment; the one-month training period counts toward the employment start date.