Associate Service Desk Analyst- 2nd Shift

Location: Fully remote, based in the United States. The operation runs 24/7, and weekly days off may fall on weekdays. No travel is required.

Salary: $18.00 per hour, with a 6% pay differential for third shifts and weekends. Holiday shifts may be required.

Company

hirify.global provides digital health solutions that help healthcare providers deliver patient care.

What you will do

• Monitor active communication queues and deliver urgent messages about critical radiology findings.
• Contact ordering physicians, on-call providers, clinics, and hospitals using established protocols.
• Ensure healthcare providers acknowledge communicated findings in accordance with compliance standards.
• Document communication attempts, outcomes, and acknowledgments in real time.
• Escalate unresolved communications to supervisors for immediate attention.
• Follow HIPAA and organizational policies in all activities.

Requirements

• 0–1 year of similar support experience.
• Ability to work in a fast-paced environment and manage high call volumes.
• Strong computer, documentation, and multitasking skills.
• Excellent verbal and written communication skills with healthcare providers.
• Must be based in the United States.
• High school diploma or equivalent preferred.

Nice to have

• Experience in healthcare customer service, medical call centers, healthcare operations, patient access, or clinical communications.
• Experience with ITSM tools such as ServiceNow or Salesforce.
• Experience with automated call distributors such as Cisco or Genesys, and Microsoft Office.

Culture & Benefits

• Opportunity to support timely and accurate communication of critical clinical findings.
• Fast-paced, dynamic environment focused on innovation and excellence.
• Competitive compensation and benefits package.
• Flexible scheduling within a 24/7 operation, including possible weekend, holiday, and third-shift work.