Associate Service Desk Analyst - 1st Shift (Radiology Communications)

Location: Fully remote, based in the United States. The role operates in a 24/7 environment, with flexibility required for weekday days off. No travel is required.

Salary: $18.00 per hour, plus a 6% pay differential for third shifts and weekends. Holiday shifts may be required.

Company

hirify.global provides digital health solutions that help healthcare providers deliver better patient care.

What you will do

• Monitor active communication queues and deliver urgent messages about critical radiology findings.
• Contact ordering physicians, on-call providers, clinics, and hospitals according to established protocols.
• Confirm and document provider acknowledgment of communicated findings.
• Maintain accurate, real-time records of communication attempts, outcomes, and acknowledgments.
• Escalate unresolved or high-priority communications to supervisors.
• Ensure all activities comply with HIPAA and organizational policies.

Requirements

• 0–1 year of similar support experience.
• Ability to work in a fast-paced environment and manage high call volumes.
• Strong computer, documentation, multitasking, verbal communication, and written communication skills.
• Ability to interact professionally with healthcare providers.
• High school diploma or equivalent preferred.
• Must be based in the United States and be flexible to support 24/7 operations.

Nice to have

• Experience in healthcare customer service, medical call centers, healthcare operations, patient access, or clinical communications.
• Experience with ITSM tools such as ServiceNow or Salesforce.
• Experience with automated call distributors such as Cisco or Genesys.
• Microsoft Office experience.

Culture & Benefits

• Work in a fast-paced and dynamic healthcare environment.
• Contribute to timely and compliant communication of critical patient findings.
• Join a team focused on innovation and excellence.
• Competitive compensation and benefits package.