Client Service Supervisor (Financial Services)

Location: Kraków, Poland; hybrid model with 3 days per week in the office and 2 days for a parent of a child up to 4 years old

Company

hirify.global is a global financial services firm providing investor services, capital partner solutions, specialist expertise, and technology-enabled client management.

What you will do

• Respond to client inquiries and escalated issues, serving as a point of contact for senior-level client contacts.
• Provide accurate and timely custody data and handle daily servicing inquiries from external clients.
• Coordinate client meetings, deliverables, and follow-up activities.
• Work with Operations, Treasury, and Markets to resolve inquiries and improve service levels.
• Build internal relationships that support proactive resolution of client issues.
• Apply knowledge of BBH products and services in a fast-paced, multi-tasking environment.

Requirements

• BS/BA degree or equivalent work experience.
• 3–4 years of custody or related financial industry experience.
• Previous experience in a client-servicing-focused environment.
• English at C1 level required.
• Knowledge of corporate actions, equity, fixed income, and derivative investments.
• Strong prioritization, multitasking, communication, analytical, and problem-solving skills.

Culture & Benefits

• Hybrid working arrangement in Kraków.
• Private medical care and life insurance.
• One Culture Celebration Day and one Community Service Day in addition to standard paid vacation.
• Professional training and qualification support.
• Employee Assistance Program with confidential counseling for employees and their families.
• Wellbeing programs, social fund benefits, integration events, and an onboarding program.