Onboarding Coach - Guest Experience (SaaS)

Location: Remote in Chile, Mexico, LATAM, or the Philippines

Company

hirify.global provides a unified hospitality software platform and the Whistle messaging solution, serving properties across 150 countries.

What you will do

• Facilitate client onboarding, product training, and ongoing support through video, phone, and email.
• Implement and tailor the Whistle messaging platform to each client's needs.
• Resolve inquiries and troubleshoot escalated issues across SMS, WhatsApp, Facebook Messenger, OTAs, and other channels.
• Partner with Sales to define customer success, demonstrate ROI, and support retention and product adoption.
• Build client relationships, help customers become self-sufficient, and manage multiple accounts or projects.
• Record activities in Salesforce, contribute to training materials, and share customer feedback with Product and Engineering.

Requirements

• More than 3 years of five-star hospitality experience in a Front Desk or Revenue Manager role at a leading hotel brand, or at least 3 years of relevant SaaS customer-facing experience.
• Deep knowledge of revenue management principles and technologies, including dynamic pricing, demand forecasting, RevPAR, ADR, occupancy, and RMS.
• Ability to translate complex AI-driven Revenue Intelligence concepts into clear, practical business terms.
• Strong communication, empathy, customer focus, organization, and proactive account management skills.
• Professional fluency in English is required.
• CV or resume must be submitted in English.

Nice to have

• Professional fluency in Spanish.
• Familiarity with CRM or email marketing platforms.
• Project Management certification.

Culture & Benefits

• Remote-first and remote-always working environment.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays with an extra-long weekend.
• Fully paid parental leave.
• Home office stipend based on country of residence.
• Professional development through hirify.global University, manager training, upskilling, and knowledge transfer.