Onboarding Coach - Guest Experience

TL;DR

Onboarding Coach (Guest Experience): Implementing a messaging platform for clients and tailoring it to their needs with an accent on enhancing guest engagement and streamlining communication. Focus on resolving customer inquiries, building strong client relationships, and promoting product adoption.

Location: Remote (LATAM or Philippines)

Company

hirify.global transforms hospitality with an intelligently designed platform powering properties across 150 countries.

What you will do

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of hirify.global’ products and customer needs.
• Contribute to training materials and stay updated on system changes.

Requirements

• Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.
• Demonstrate deep expertise in Revenue Management principles and technology.
• Possess a proven ability to translate complex, AI-driven concepts into clear, practical business terms for clients.
• Deliver exceptional communication with empathy and a relentless customer-focused approach.
• Communicate product offerings clearly and effectively synthesize customer feedback for internal product and engineering teams.
• Professional fluency in English is required.
• Professional fluency in Spanish is preferred.

Nice to have

• Project Management certification

Culture & Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Enjoy an extra long weekend every month with Monthly Wellness Fridays.
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in hirify.global University