обновлено 51 минуту назад
IT Support Engineer III
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Engineer III (IT Support/Service Management): Providing hybrid IT support for internal users at the Osaka office, including troubleshooting PCs, operating systems, networks, software, and hardware with an accent on onsite assistance, incident management, and customer service. Focus on analyzing recurring technical issues, developing permanent solutions, maintaining CRM work logs, and supporting office equipment, events, and internal IT operations.
Location: Osaka, Japan; hybrid with regular attendance at the Osaka office
Company
is a healthcare intelligence and clinical research organization supporting clinical development programs.
What you will do
- Provide IT support to internal users through phone, email, ticketing systems, and onsite communication.
- Diagnose and resolve issues involving PCs, operating systems, Microsoft Office, email, software, local applications, networks, remote access, and hardware.
- Receive, record, prioritize, assign, manage, and close incidents in CRM and ticketing tools in line with SLA expectations.
- Analyze recurring technical and operational problems and develop permanent solutions.
- Maintain work logs and update the Knowledge Bank with solutions and procedures.
- Set up, move, ship, install, and troubleshoot IT equipment and provide technical support during office meetings and events.
Requirements
- 3–5 years of practical experience in IT support, service desk, help desk, or desktop support.
- Experience supporting internal users and managing incidents through ticketing or CRM systems.
- Knowledge of Windows and other operating systems, PCs, hardware, Microsoft Office, email systems, remote access, networks, servers, and software applications.
- Strong technical and operational problem-solving skills with the ability to work independently.
- Ability to provide timely assistance and maintain a high standard of customer service.
- Ability to attend the Osaka office regularly and handle the packing, shipping, installation, movement, and setup of IT equipment.
Nice to have
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- ITIL Foundation certification or knowledge of IT service management.
Culture & Benefits
- Inclusive workplace focused on belonging, accessibility, and equal opportunity.
- Country-specific annual leave and health insurance benefits.
- Retirement planning offerings and life assurance.
- Global employee assistance program with 24-hour access to professional support.
- Optional benefits may include childcare vouchers, gym discounts, travel subsidies, and health assessments.
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