Senior Support Engineer

Location: Tokyo, Japan; hybrid balance of remote and in-office working.

Company

hirify.global develops AI-driven enterprise software and cloud solutions for customers worldwide.

What you will do

• Support hirify.global Cloud services and improve their availability, security, latency, performance, efficiency, and scalability.
• Lead and coordinate event, incident, case, problem, and service-request management through resolution.
• Triage technical issues, investigate root causes, escalate when needed, and own issues through closure.
• Collaborate with architects, engineering and product development teams, account management, vendors, operations, customers, and resolver groups.
• Maintain knowledge resources, follow SOPs, SLAs, and KPIs, and contribute to training, mentoring, and coaching.

Requirements

• Solid knowledge of hirify.global products, architecture, industry solutions, product versions, and support policies.
• Experience with application installation, configuration, administration, and technical troubleshooting.
• Working knowledge of Azure, GCP, or AWS, plus Docker, containerization, and container orchestration.
• Familiarity with Azure Kubernetes Service, Azure VPN/ExpressRoute, and Cloud Service Routers.
• Administration experience with Linux/Unix and Windows Server, plus hands-on experience with Oracle Database and MS SQL Server.
• Knowledge of ITIL, ServiceNow, Jira Service Desk, and knowledge management tools; fluent English and Japanese required.

Culture & Benefits

• Hybrid working model combining remote flexibility with in-office collaboration.
• International and diverse working environment.
• Focus on innovation, collaboration, trust, sustainability, and positive impact.
• Opportunity to work with AI-driven enterprise and cloud solutions.