Japanese/English Bilingual Microsoft Cloud Support (Microsoft 365)

Location: Tokyo, Japan; full-time work eligibility in Japan required

Company

hirify.global is a global software and cloud solutions provider delivering cloud, software, data, AI, consulting, and managed services across more than 70 countries.

What you will do

• Provide Level 1 and Level 2 support for Microsoft 365 services, incidents, service requests, and customer inquiries.
• Troubleshoot Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and related Microsoft 365 workloads.
• Investigate authentication, identity, access management, and hybrid connectivity issues and identify root causes.
• Collaborate with Microsoft Support, Customer Success Managers, and internal technical specialists on escalations.
• Maintain case documentation, knowledge articles, and technical records while meeting service levels.
• Communicate proactively with enterprise customers and support a positive customer experience.

Requirements

• Professional Japanese proficiency in written and spoken communication is required.
• English communication skills appropriate to the role are required.
• Experience supporting Microsoft 365, Office 365, or enterprise cloud environments in a customer-facing technical role.
• Strong troubleshooting and analytical skills across Microsoft cloud technologies.
• Knowledge of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.
• Understanding of identity, authentication, Active Directory, hybrid cloud environments, IT service management, and customer support practices.

Culture & Benefits

• Global, cross-border environment with a diverse team of more than 13,000 professionals.
• Learning and development programs focused on continuous skills growth.
• Equal employment opportunity and reasonable accommodations throughout the recruitment process.
• Purpose-driven culture supporting innovation, collaboration, and career development.