Returns Coordinator

Location: Birmingham, United Kingdom; onsite

Company

hirify.global is a professional services and technology firm supporting insurance and other highly regulated businesses with risk management, claims, underwriting, customer experience, and digital transformation solutions.

What you will do

• Manage vehicle off-hire processes, prioritizing urgent returns and following internal procedures and service-level agreements.
• Contact customers by phone, text, and email to arrange vehicle collection and address vehicle retention or refusal to return.
• Coordinate with suppliers through the in-house system and maintain accurate off-hire, claim, account, and VRG records.
• Apply appropriate abortive charges for missed or uncollected vehicles and process payments.
• Manage incoming and outgoing emails, answer telephone calls, complete supplier reports, and meet reporting deadlines.
• Follow technical and regulatory procedures and support the Team Leader.

Requirements

• Previous experience in a busy customer service role.
• Proactive problem-solving skills and the ability to organize an independent workload.
• Ability to learn processes quickly and use initiative within a team.
• Good overall technology skills, including Microsoft Office.
• Good standard of education.
• Industry experience is beneficial but not essential; full training and support are provided.

Culture & Benefits

• Permanent full-time employment, 37.5 hours per week, based onsite.
• 25 days of holiday, increasing to 26 days after five years and 27 days after ten years.
• Pension contributions of 5% from the employee and 5% from the employer, plus life assurance at four times salary.
• Professional qualification funding, leadership training, and learning opportunities.
• Enhanced maternity, paternity, and adoption pay, employee assistance support, and wellbeing resources.
• High Street discounts, Cycle to Work Scheme, lease car salary sacrifice, holiday purchase options, and other flexible benefits.

Hiring process

• Application and CV review.
• Interview.
• Offer followed by hiring.