Sr Coordinator, Digital Marketing (Social Media Community Manager)

Location: Columbus, Ohio, United States; hybrid schedule with in-office collaboration 2 days per week. Occasional evening and weekend coverage may be required.

Salary: $62,500–$115,500 national range; expected starting range of $62,500–$93,500 per year.

Company

hirify.global is an insurance and financial services organization focused on customer relationships, service, and brand trust.

What you will do

• Monitor hirify.global’s LinkedIn, Facebook, X, Instagram, and other social media channels.
• Review, categorize, document, and respond to incoming posts, comments, complaints, and inquiries.
• Engage with customers, fans, and followers in a timely, professional, empathetic, and brand-aligned manner.
• Use judgment when handling sensitive topics and support brand and reputation management.
• Partner with Public Relations, Marketing, Customer Relations, and Corporate Communications on sensitive issues and campaigns.
• Analyze social media activity, prepare reports, and recommend improvements to engagement and customer experience.

Requirements

• Experience in social media, community management, customer service, marketing, communications, or a related field.
• Strong written and verbal communication skills, with the ability to communicate professionally and empathetically.
• Experience monitoring, managing, or publishing content across multiple social media platforms.
• Ability to handle complaints and sensitive issues with discretion and sound judgment.
• Ability to accurately categorize and document high volumes of activity, identify trends, and provide practical recommendations.
• Undergraduate degree in marketing, communication, advertising, or a related field is preferred; typically 3 or more years of related experience is expected.

Nice to have

• Experience with Sprinklr.

Culture & Benefits

• Culture focused on customer care, innovation, career advancement, leadership opportunities, and continuous learning.
• Medical, dental, and vision coverage, life insurance, and short- and long-term disability coverage.
• Paid time off, nine paid holidays, Lifetime paid time off, and Unity Day paid time off.
• 401(k) with company match and a company-paid pension plan.
• Normal office environment with limited travel; the role is exempt from overtime eligibility.