Associate Technical Success Manager (Observability)

Location: Remote role based in Atlanta, Chicago, Houston, or Miami, United States

Estimated on-target earnings: $120,000–$150,000 USD annually, including salary and target sales incentives.

Company

hirify.global develops an intelligent observability platform that helps companies monitor and optimize complex digital applications and systems in an AI-first environment.

What you will do

• Guide enterprise customers through onboarding, best practices, committed consumption, and platform adoption.
• Design and execute Mutual Activity Plans tied to customer business outcomes, milestones, and implementation progress.
• Deliver tailored product demonstrations and lead technical evaluations and Proofs of Value for expansion opportunities.
• Map account whitespace and create architecture blueprints and technical roadmaps aligned with long-term customer goals.
• Lead training sessions, technical workshops, and technical resources for engineering organizations.
• Partner with sales and executive stakeholders on technical discovery, strategy sessions, business reviews, and ROI communication.

Requirements

• 2+ years of direct experience with enterprise customers in technical adoption, customer success, or account expansion.
• Strong technical background combined with sales and customer orientation, including the ability to build business justifications for expansion.
• Interest in or experience with performance monitoring and observability tools.
• Familiarity with AWS, Azure, or GCP, Kubernetes, SRE practices, and foundational coding or scripting.
• Ability to create customer-facing project plans, technical roadmaps, and organized documentation.
• Exceptional presentation skills and the ability to explain complex topics to developers and executive leaders.

Nice to have

• Experience with Java, .NET, Ruby, C, Python, Node, or Golang.
• Exposure to Kubernetes, containers, microservices, DevOps, or CI/CD.
• Experience with iOS or Android platforms and architectures.
• Bachelor’s degree in Engineering, Computer Science, or equivalent experience.

Culture & Benefits

• Flexible workforce model supporting fully remote, office-based, and hybrid workplaces.
• Healthcare, dental, vision, parental leave and planning, and mental health benefits.
• 401(k) plan with company match, flexible time off, 11 paid holidays, and volunteer time off.
• Inclusive environment focused on diverse backgrounds, abilities, and professional experiences.
• Visa sponsorship is not available for this position.

Hiring process

• Employment eligibility and identity verification are required.
• A criminal background check is required.
• Some roles may require an export compliance assessment.