Drug & Occupational Health Screening Investigator

Location: Nashville, Tennessee, United States; expected to work from the office 3+ days a week. A relocation stipend may be available for relocation to a hirify.global hub in Denver, San Francisco, Nashville, or Santiago.

Salary: $43,000–$54,000 USD per year in on-target earnings or base salary.

Company

hirify.global builds a data platform for safe and fair decisions, including AI-powered verification for employment and other screening use cases.

What you will do

• Manage an assigned queue of at-risk drug and occupational health screening reports.
• Proactively notify customers about canceled reports, turnaround-time breaches, and other at-risk statuses.
• Coordinate directly with clinics to obtain stalled results and missing documentation.
• Send scheduling and status updates to candidates for defined outreach triggers.
• Use judgment to resolve cases outside standard operating procedures and document outcomes.
• Identify recurring failure points and flag process gaps to the broader program.

Requirements

• At least 2 years of experience in a customer-facing, vendor-facing, or coordination-heavy role.
• Comfort with extended phone communication and persistent follow-up.
• HIPAA awareness and sound judgment when sharing or requesting PII and PHI during clinic conversations.
• Strong problem-solving skills and comfort working through ambiguous situations.
• Experience identifying patterns and escalating systemic issues.
• Ability to work from the Nashville office at least 3 days per week.

Culture & Benefits

• Fast-paced and collaborative work environment.
• Learning and development allowance.
• Competitive cash and equity compensation with advancement opportunities.
• 100% medical, dental, and vision coverage.
• Flexible PTO, monthly wellness stipend, and up to $25,000 reimbursement for fertility, adoption, and parental planning services.
• In-office perks include lunch five times a week, commuter support, and snacks and beverages.