Drug & Occupational Health Screening Investigator

Location: Nashville, Tennessee, United States; hybrid with employees expected to work from the office 3+ days a week. Relocation to a Checkr hub location may be supported.

On-target earnings or base salary: $43,000–$54,000 USD annually.

Company

Checkr builds an AI-powered data platform for safe and fair verification and screening decisions.

What you will do

• Manage an assigned queue of at-risk drug and occupational health screening reports and determine appropriate outreach.
• Proactively notify customers about canceled reports, turnaround-time breaches, and other at-risk statuses.
• Coordinate directly with clinics to obtain stalled results or missing documentation.
• Send scheduling and status updates to candidates for defined outreach triggers.
• Use judgment to resolve cases outside standard operating procedures and document resolutions.
• Identify recurring failure points and flag process gaps to the broader program.

Requirements

• 2+ years of experience in a customer-facing, vendor-facing, or coordination-heavy role.
• Comfort with extended phone conversations and persistent, professional follow-up.
• HIPAA awareness and sound judgment regarding PII and PHI shared or requested in clinic conversations.
• Strong problem-solving skills and comfort operating in ambiguous situations not fully covered by SOPs.
• Experience identifying patterns and escalating systemic issues rather than only closing individual cases.
• A strong bias for action, resilience, ownership, urgency, and focus on meaningful outcomes.

Nice to have

• Experience in clinics, drug and occupational health, or background screening.

Culture & Benefits

• Fast-paced and collaborative work environment.
• Learning and development allowance.
• Competitive cash and equity compensation with advancement opportunities.
• 100% medical, dental, and vision coverage.
• Flexible PTO, monthly wellness stipend, and up to $25,000 reimbursement for fertility, adoption, and parental planning services.
• In-office perks include lunch five times a week, commuter stipend, snacks, and beverages.