Support Specialist (AI/FinTech)

Location: Hybrid in Denver, United States; attendance at the Denver office is required at least 51% of working time, with the first 60 days fully in-office. Available shifts are Monday-Friday, 7am-4pm MT or 9am-6pm MT.

Salary: $70,000-$80,000 base salary annually, plus equity.

Company

hirify.global provides an AI assistant for financial advisors, helping more than 5,000 firms automate operational work and grow their businesses.

What you will do

• Troubleshoot complex issues as a power user of the hirify.global AI platform through video, phone, chat, and email.
• Identify opportunities to teach users about undiscovered features and increase platform adoption.
• Share user insights and friction points with product and engineering teams.
• Maintain clear, empathetic, and effective verbal and written communication while resolving issues completely.

Requirements

• 1-5 years of experience in a client-facing role at a high-growth, early-stage startup.
• Proven ability to troubleshoot technical issues and passion for leveraging technology, including working with API integrations.
• Strong commitment to user experience and a customer-first service mindset.
• Experience handling a high degree of ambiguity and navigating rapid change.
• Ability to perform root cause analysis, investigate issues thoroughly, document troubleshooting steps, and resolve underlying problems.
• Sound judgment and executive function in a fast-paced startup, including knowing when to act independently and when to involve leadership.
• Commitment to data privacy and security when handling sensitive personally identifiable information in a regulated financial services environment.

Nice to have

• Experience as a Paraplanner or Client Service Associate at a financial institution.
• Familiarity with the advisor technology stack, including Wealthbox, Redtail, or Orion, and financial services regulatory requirements.
• Experience handling sensitive, confidential, or proprietary information with a data protection mindset.
• Experience navigating regulatory environments with a compliance-focused mindset.
• Comfort with API integrations or configuring technical product connections.
• Experience with Intercom workflows, bots, or inbox management.

Culture & Benefits

• Collaborative, low-ego environment with smart and kind teammates.
• Medical, dental, and vision coverage, plus an FSA match of up to $500 per year.
• Unlimited PTO, paid sick time, and 11 paid holidays.
• Fully paid parental leave of 12 weeks for birthing parents and 6 weeks for non-birthing parents.
• 401(k) with pre-tax and Roth options, company-provided MacBook and software, and equity grant.
• Growth opportunities for high performers after six months.

Hiring process

• 30-minute recruiter screen.
• Up to three 30-45-minute video or onsite interviews.
• Offer pending background and reference checks.