Support Specialist (AI)

Location: Denver, United States; hybrid role with at least 51% of working time in the Denver office. The first 60 days are fully in-office. Shifts are Monday–Friday, 7:00 a.m.–4:00 p.m. MT or 9:00 a.m.–6:00 p.m. MT.

Salary: $70,000–$80,000 base salary per year, plus equity.

Company

hirify.global provides an AI assistant for financial advisors, helping more than 5,000 firms automate operational work and grow their businesses.

What you will do

• Troubleshoot complex issues in the hirify.global AI platform across video, phone, chat, and email.
• Teach users about relevant platform features and help drive product adoption.
• Identify customer insights and friction points and communicate them to product and engineering teams.
• Perform root cause analysis and ensure underlying issues are fully resolved.
• Deliver clear, empathetic, and effective verbal and written communication.

Requirements

• 1–5 years of experience in a client-facing role at a high-growth, early-stage startup.
• Proven ability to troubleshoot technical issues and work with API integrations.
• Strong customer-first mindset and commitment to user experience.
• Ability to work effectively amid ambiguity and rapid change.
• Strong judgment, resourcefulness, attention to detail, and root cause analysis skills.
• Commitment to data privacy and security when handling sensitive personally identifiable information in the regulated financial services industry.

Nice to have

• Experience as a Paraplanner or Client Service Associate at a financial institution.
• Familiarity with the advisor technology stack, including Wealthbox, Redtail, or Orion.
• Experience with compliance-focused regulatory environments and sensitive information.
• Experience configuring technical product connections or working with Intercom workflows, bots, or inbox management.

Culture & Benefits

• Collaborative, low-ego environment with smart and kind teammates.
• Medical, dental, and vision coverage, plus an FSA match of up to $500 per year.
• Unlimited PTO, paid sick time, and 11 paid holidays.
• Fully paid parental leave of 12 weeks for birthing parents and 6 weeks for non-birthing parents.
• 401(k) plan with pre-tax and Roth options, company-provided MacBook, and equity grant.

Hiring process

• 30-minute recruiter screen.
• Up to three 30–45-minute video or onsite interviews.
• Offer subject to background and reference checks.