Support Representative

Location: Remote; open to hiring in the US

Salary: $65K–$80K annually for candidates in the U.S.; the range may vary outside the U.S.

Company

A creative AI platform used by artists, filmmakers, and teams at recognized brands, focused on building world models through the intersection of art and science.

What you will do

• Resolve high-volume tickets involving account access, billing, and plan questions for Free, Standard, Pro, and Max users.
• Use macros, playbooks, and AI support suggestions to close tickets accurately and quickly.
• Identify tickets requiring product judgment or creative-tool troubleshooting and route them to Tier 2 Support or Enterprise.
• Flag recurring questions that do not yet have a macro.

Requirements

• Clear, accurate written communication, especially for process-driven and checklist-style work.
• Comfort with repetitive, high-volume work while maintaining accuracy.
• 0–2 years of experience in any customer-facing or process-driven role, preferably in SaaS but not required.
• Curiosity to spend time with the product or help documentation before applying.
• No creative or AI background is required; product training is provided.

Nice to have

• Prior experience with Zendesk, Notion, or Slack.

Culture & Benefits

• Work remotely in a full-time role.
• Join a creative, open-minded, caring, and ambitious environment focused on building new products.
• Commitment to diversity, equal opportunity, and pay equity.
• Salary decisions consider experience, skill level, qualifications, and internal equity.