Automotive Technical Specialist, Claim Resolutions (Automotive)

Location: Brampton, Ontario, Canada; hybrid near a Vehicle Logistics Center, with remote work considered for exceptional candidates

Salary: CAD $27.00–$33.00 per hour

Company

hirify.global is a publicly traded technology, data, and innovation company operating a digital marketplace for wholesale used vehicles.

What you will do

• Verify vehicle condition data from inspection reports, photographs, and customer descriptions.
• Investigate and resolve arbitration claims as a neutral technical expert.
• Explain the technical basis of claim resolutions clearly to buyers and sellers.
• Assess mechanical, cosmetic, title, registration, lien, and odometer-related concerns.
• Mediate disputes and negotiate repairs or pricing to reach mutually agreeable solutions.
• Collaborate with inspection and quality control teams, use analytics to identify trends, and provide policy feedback.

Requirements

• At least 2 years of hands-on automotive industry experience as a technician, service advisor, damage estimator, body shop professional, or similar.
• Practical understanding of vehicle mechanics, repairs, inspections, and reconditioning.
• Strong customer service, conflict resolution, negotiation, follow-up, and written and verbal communication skills.
• Ability to analyze complex cases, de-escalate conflicts, manage expectations, and make fair, evidence-based decisions.
• Basic computer literacy and proficiency with CRM software.
• Commitment to teamwork and collaboration with cross-functional teams.

Nice to have

• Experience analyzing processes and developing improvements.
• Experience with Google Suite and Slack.
• French language skills for communication with customers, leaders, and colleagues in Quebec and other regions.

Culture & Benefits

• Medical, dental, and vision benefits with applicable employer contributions.
• RRSP with company match in Canada.
• Paid vacation, personal, and sick time.
• Employee assistance program, tuition reimbursement, and a paid volunteer day.
• Opportunities for skill development, internal promotion, and career advancement.