Support Analyst (WMS)

Location: Blumenau, Brazil

Employment type: Full time

Company

hirify.global develops supply chain software solutions that help organizations streamline operations, reduce costs, and improve efficiency.

What you will do

• Own end-to-end diagnosis of application, database, integration, and performance issues in production WMS and logistics environments.
• Write and review Microsoft SQL queries, validate data integrity, analyze execution plans, and map workflows to data structures.
• Troubleshoot file-based, table-to-table, and API integrations, including endpoint validation, authentication, and retry logic.
• Diagnose operating system and environment failures while coordinating with infrastructure and security teams.
• Manage customer cases through resolution, provide timely updates, document root causes, and serve as an escalation point for Tier 1 support.
• Collaborate with Tier 3 and Engineering, mentor junior team members, maintain the knowledge base, and participate in on-call rotations.

Requirements

• Bachelor's degree in Computer Science, MIS, or an equivalent field.
• 5+ years of experience supporting enterprise software in production environments.
• Strong Microsoft SQL skills, including query writing, data analysis, stored procedure review, and performance tuning.
• Hands-on experience troubleshooting Microsoft Windows Server in production environments.
• Working knowledge of APIs, file transfers, system workflows, and troubleshooting across application, database, and infrastructure layers.
• Advanced English communication skills are required, equivalent to TOEIC 800+, IELTS C1, or higher.

Nice to have

• Experience with Warehouse Management Systems or supply chain software.
• Familiarity with ITIL incident management, problem management, and escalation workflows.
• Experience with ServiceNow or equivalent service management platforms.
• Exposure to cloud or hosted enterprise environments and Dynatrace or similar monitoring tools.
• Knowledge of third-party integrations, EDI, or API ecosystems and experience working with Product Development, Professional Services, or Infrastructure teams.

Culture & Benefits

• Work toward improving supply chains through software and technology.
• Inclusive, equal-opportunity workplace where diverse experiences and perspectives are valued.
• Reasonable accommodations are available during the recruiting process for candidates with disabilities.