Senior Onboarding Specialist

Location: Manchester, England, United Kingdom

Company

hirify.global provides an all-in-one cloud-based software platform for salons, spas, medspas, and fitness studios, supporting more than 30,000 businesses in over 50 countries.

What you will do

• Understand client needs and design tailored solutions using the hirify.global platform.
• Lead product demonstrations, training sessions, and solution reviews focused on business impact.
• Configure and optimize the platform for client workflows, including technical setup and integrations.
• Anticipate implementation risks and ensure smooth project rollouts.
• Provide high-level technical support and troubleshoot customer issues.
• Manage multiple projects while meeting SLA and KPI requirements and collaborating with internal teams.

Requirements

• Fluency in French and English, written and spoken.
• 4–8 years of experience in enterprise software implementation and support.
• Strong technical knowledge of APIs, cloud solutions, and data migration.
• Experience deploying software at scale and working with enterprise clients.
• Excellent communication, presentation, client training, analytical, and problem-solving skills.
• Ability to manage multiple projects and work across distributed teams.

Nice to have

• Knowledge of HTML, JavaScript, or JIRA.
• Experience in the wellness or spa industry.

Culture & Benefits

• Fast-growing and innovative product company.
• Attractive salary and benefits.
• Career growth in an international environment.
• Collaboration with a diverse, dynamic, and passionate team.