Director, Client Success

Location: Hybrid in Florham Park, New Jersey, United States

Company

Dun & Bradstreet provides business decisioning data and analytics that help companies grow, manage risk, and innovate.

What you will do

• Lead customer success teams to achieve customer satisfaction, business, programmatic, and strategic goals.
• Build and manage a high-performing team through hiring, goal setting, rewards, team building, and performance management.
• Act as a trusted advisor to enterprise clients, strengthening stakeholder relationships and driving measurable success, ROI, product adoption, and renewals.
• Use data to improve team performance and develop compelling business cases.
• Engage C-level and VP stakeholders while advocating for customers across the retention lifecycle.
• Collaborate with executive leadership and cross-functional teams to prioritize customer success initiatives.

Requirements

• 7–10 years of professional experience, including at least 7 years in post-sale client management.
• Experience leading teams and portfolios of high-touch enterprise or strategic accounts.
• Experience delivering client-facing programs with measurable business outcomes and value.
• Technical acumen to connect client business goals with product capabilities.
• Experience with complex, multi-divisional, multi-geographical customers and cross-functional teams.
• Bachelor’s degree required; Master’s degree preferred.

Culture & Benefits

• Paid time off that increases with tenure.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Paid sick time, medical, dental, and vision insurance.
• Education assistance and extensive training resources.
• Paid volunteer days, donation matching, and a 401(k) with company matching.
• Health and wellness benefits, including discounted Wellhub membership rates.