Enterprise Customer Success Manager

Location: Remote - Massachusetts, United States

Company

hirify.global develops software and solutions for media and entertainment workflows.

What you will do

• Develop customer success plans aligned with business goals, use cases, and desired outcomes.
• Lead onboarding, adoption initiatives, business reviews, and customer touchpoints for enterprise accounts.
• Build relationships with operational, technical, and senior stakeholders and act as a trusted advisor.
• Monitor account health, identify risks, support retention and renewals, and partner on expansion opportunities.
• Collaborate with Product, Support, Services, Sales, and Account teams to improve customer experience.
• Analyze usage data, adoption trends, and KPIs to provide recommendations and measure ROI.

Requirements

• Bachelor’s degree or equivalent experience.
• 5–7+ years of experience in Customer Success, Account Management, or a related field.
• Experience managing mid-to-large enterprise or complex accounts.
• Strong communication and presentation skills with experience engaging multiple stakeholder levels.
• Ability to translate customer goals into actionable success plans and manage multiple priorities with moderate autonomy.
• Proficiency with Salesforce, Gainsight, or similar platforms.

Nice to have

• Background in Media & Entertainment or familiarity with content creation workflows.

Culture & Benefits

• Remote full-time work arrangement.
• Customer-focused environment centered on measurable outcomes and long-term success.
• Cross-functional collaboration across Product, Support, Services, Sales, and Account teams.