Merchant Relationship Manager

Location: Chennai, India. Hybrid working environment under local policies, with field visits and occasional travel as required.

Company

Employee benefits and engagement provider focused on personalized, sustainable workplace experiences and digital services.

What you will do

• Manage a portfolio of large merchant partners as the primary relationship contact.
• Conduct in-person visits, monitor usage and performance, and recommend engagement improvements.
• Identify upsell, cross-sell, renewal, campaign, and product expansion opportunities.
• Coordinate with Merchant Marketing, Product, Legal, and Customer Success teams to resolve issues and integrate merchant feedback.
• Maintain Salesforce CRM records, track retention and revenue KPIs, and prepare regular reports.
• Ensure compliance with fiscal, legal, and contractual requirements.

Requirements

• Bachelor’s degree in Business, Marketing, Sales, or a related field.
• At least 3 years of B2B account management experience, preferably in field-based roles.
• Experience managing large or strategic partners.
• Strong interpersonal, problem-solving, consultative sales, and organizational skills.
• Proficiency in Salesforce CRM and Microsoft 365, including Excel, Outlook, and Teams.
• Fluency in the local language is required for this local individual contributor role; English is an advantage.

Nice to have

• Experience with merchant ecosystems, payment platforms, or employee benefits providers.
• Additional relevant languages such as French, Spanish, or Portuguese.

Culture & Benefits

• Inclusive, diverse workplace with 5,000 experts across 29 countries.
• Opportunities to experiment with digital experiences and workplace solutions.
• Work focused on diversity, sustainability, local economies, and community impact.
• Support for career development, new skills, and work-life balance.
• Collaboration with local, regional, and global stakeholders.