Account Manager (Hospitality)

Location: Remote within Europe

Company

hirify.global develops an AI-powered hospitality platform used by properties in more than 150 countries, integrating hotel operations with hundreds of partners.

What you will do

• Manage a portfolio of customers valued at approximately $500,000–$1,000,000 and build strong business relationships.
• Define customer success outcomes and provide strategic guidance throughout the customer journey.
• Identify upsell opportunities, increase product engagement, and implement proactive churn-reduction strategies.
• Analyze customer data and manage escalations, complaints, and urgent support issues.
• Gather customer feedback and requirements for future software releases.
• Recommend ways for hospitality customers to improve business performance through hirify.global products and services.

Requirements

• Exceptional communication, listening, negotiation, presentation, and relationship-building skills.
• Ability to understand customer concerns, troubleshoot issues, and communicate customer needs internally across Sales, Support, Product, Marketing, and Design.
• Experience managing multiple projects with strong attention to detail and time management.
• Self-motivated approach and ability to thrive in a results-driven, hyper-growth environment.
• Strong understanding of hospitality industry trends, strategies, and best practices.
• Experience managing accounts in the European hospitality market is a significant plus.

Culture & Benefits

• Remote-first and remote-always work model for Europe-based employees.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays and fully paid parental leave.
• Home office stipend based on country of residence.
• Professional development courses, manager training, upskilling, and knowledge transfer through hirify.global University.
• Inclusive environment with reasonable accommodations available during hiring and employment.