Enterprise Customer Success Manager (Account Manager) (SaaS)

Location: Copenhagen, Denmark; flexible remote work. The role is focused on customers in the Norwegian market.

Company

hirify.global, part of Xero, provides workforce scheduling software used by hundreds of thousands of users worldwide.

What you will do

• Own a portfolio of enterprise customers in the Norwegian market, driving retention and growth.
• Build and execute joint account plans that define priorities, ownership, and next steps.
• Increase customer adoption, confidence, and measurable business impact from hirify.global.
• Lead renewal, investment, commercial, and executive outcome conversations.
• Build relationships across operational and executive stakeholders and identify expansion opportunities.
• Partner with Sales, Product, Customer Experience, and Marketing while sharing customer insights that inform strategy.

Requirements

• Professional proficiency in the Norwegian market; native fluency is not required.
• Experience managing and growing B2B SaaS customers.
• Strong commercial judgment and confidence leading value and investment discussions.
• Experience creating joint plans, driving customer accountability, and engaging executives in complex organisations.
• Ability to translate product capabilities into tangible business outcomes and collaborate effectively with product teams.
• High ownership, disciplined follow-through, and a collaborative approach.

Culture & Benefits

• Pension, health insurance, parental support, and generous vacation.
• Participation in an Employee Share Plan in addition to the annual base salary.
• Flexible remote work, autonomy, and a strong focus on work-life balance.
• Growth and progression opportunities with a social culture and regular team activities.
• Inclusive workplace that values diverse backgrounds and meaningful work improving the lives of shift workers.