Customer Success Manager - Sydney

Location: Sydney, New South Wales, Australia; hybrid work opportunities

Company

hirify.global is a global enterprise software company with more than 7,000 employees, delivering AI-enabled solutions for customer service and business operations.

What you will do

• Lead customer success through the orchestration of large virtual teams, program deliveries, customers, and partners.
• Drive successful adoption and productive use of hirify.global products and services.
• Build trusted relationships with senior customer executives and lead Executive Steering Committee meetings.
• Identify customer outcomes, develop value metrics, and measure the success program.
• Highlight and address delivery risks, escalations, and customer experience issues across hirify.global- and partner-led delivery.
• Support service and license renewals, revenue margin, service utilization, and potential upsell and cross-sell opportunities.

Requirements

• At least 10 years of experience in client-facing Service Delivery or Project Delivery roles.
• Industry experience in Field Service Management, Manufacturing, Telecommunications, Energy and Utilities, or Aerospace and Defense.
• Strong knowledge of delivery methodologies, service offerings, business value engineering, subscription services, and value metrics.
• Experience building and maintaining relationships with executives, leading through influence, and managing customer and partner relationships.
• Bachelor’s or Master’s degree, or equivalent relevant education and experience.
• Fluency in spoken and written English required.

Nice to have

• Domain knowledge of hirify.global Applications.

Culture & Benefits

• Hybrid work opportunities and flexibility to support different working styles.
• Inclusive, diverse, and collaborative international work environment.
• Focus on sustainability, innovation, and positive global impact.
• Opportunities to work across Support, R&D, Sales, Global Delivery, customers, and partners.