Assistant Airport Manager (Hospitality)

Location: Bulgari Resort Ranfushi, Maldives

Company

A luxury hospitality portfolio developed in partnership with Bulgari and Marriott International, operating hotels and resorts in cosmopolitan cities and luxury destinations.

What you will do

• Lead and support the daily operation of the airport lounge and front-office areas, including bell, switchboard, concierge, guest services, and front desk operations.
• Welcome arriving guests and assist departing guests while maintaining high service standards and guest satisfaction.
• Guide front-desk shifts, support staffing levels, and ensure operational and financial objectives are met.
• Coach, train, and provide feedback to employees while supporting performance reviews and recognition activities.
• Handle guest complaints, employee concerns, disputes, and service-recovery situations.
• Support guest-recognition programs, satisfaction reviews, supplies and uniforms, loss prevention, and related administrative responsibilities.

Requirements

• High school diploma or GED plus two years of experience in guest services, front desk, or a related professional area; or a two-year degree in hotel and restaurant management, hospitality, business administration, or a related field.
• Ability to lead, influence, coach, and encourage front-office employees.
• Knowledge of front-desk, bell staff, switchboard, concierge, and guest-services operations.
• Ability to resolve complaints and conflicts, analyze information, and make sound operational decisions.
• Ability to communicate with guests, supervisors, peers, and subordinates by telephone, email, in writing, and in person.

Culture & Benefits

• Work within the Bulgari Hotels & Resorts portfolio and Marriott International organization.
• Equal-opportunity environment focused on inclusion and valuing diverse backgrounds and experiences.
• Role based at a luxury resort destination in the Maldives.