Customer Services Executive (Aviation)

Location: Belgrade, Serbia (hybrid); regular shifts with occasional weekend and public holiday rotation.

Company

Aviation component services provider operating a digital marketplace for airlines, MROs, and trade partners, with international hubs in Zurich, Miami, Kuala Lumpur, Amsterdam, and Belgrade.

What you will do

• Manage customer inquiries, RFQs, quotes, orders, and after-sales support against 24/7 operational targets.
• Follow up with customers, support payment collections, resolve outstanding invoice disputes, and contribute to revenue and profitability targets.
• Act as the liaison between customers and internal teams by gathering market insights, presenting product offerings, and communicating business opportunities.
• Strengthen customer relationships and increase transaction volumes, conversion rates, and revenue.
• Coordinate seller and customer onboarding on the digital marketplace and provide first-level support.
• Collaborate with the product team to adapt features that support customer growth and retention while maintaining quality and compliance standards.

Requirements

• B.Sc. in a technical or commercial field, or equivalent experience.
• Approximately two years of experience in customer success, relationship management, or e-commerce customer support.
• Strong customer focus, business acumen, structured working style, and ability to adapt to changing processes.
• Fluent spoken and written English.
• Strong communication skills, teamwork, independence, and cultural awareness in an international environment.

Nice to have

• Experience in the aviation industry.
• Experience with Jira and Confluence.

Culture & Benefits

• Hybrid work environment with flexibility to arrange work around personal circumstances.
• Personal and professional development opportunities.
• Benchmark-driven compensation that rewards growth.
• Entrepreneurial, collaborative culture guided by integrity, continuous learning, and a global mindset.