Customer Success Manager Leader - Cross Industry Solutions

Location: Dallas, TX, USA; hybrid with prioritized in-person collaboration

Company

hirify.global provides consulting, engineering, technology, and managed services for enterprise clients.

What you will do

• Own and grow a portfolio of strategic Cross Industry Solutions accounts, driving satisfaction, retention, renewals, and expansion.
• Build executive relationships, lead account planning and business reviews, and serve as an escalation point for clients.
• Generate expansion pipeline and partner with Sales, Consulting, Industry Leaders, Solution Architects, and Delivery teams on growth strategies.
• Manage revenue, profitability, forecasting, margins, financial planning, and P&L performance across the portfolio.
• Monitor customer health, delivery performance, operational risks, and service outcomes while driving proactive resolution.
• Lead and coach a team of Client Success Managers and track team development, engagement, and retention.

Requirements

• 10+ years of experience leading and growing enterprise accounts in technology services, consulting, engineering, or managed services.
• 5+ years of experience leading customer-facing teams.
• Demonstrated success in revenue growth, profitability, customer retention, and account expansion.
• Experience managing portfolios with financial performance and P&L accountability.
• Strong understanding of forecasting, account profitability, revenue management, and operational governance.
• Experience supporting clients in technology, travel and transportation, energy and utilities, or media and telecommunications.

Culture & Benefits

• Hybrid work model prioritizing in-person collaboration while supporting flexibility, wellbeing, productivity, and individual work styles.
• Inclusive work environment focused on community and strong professional connections.
• Equal opportunity employment and reasonable disability accommodations.