Manager, Digital Customer Success (Healthcare)

Location: Raleigh, North Carolina. Applicants for North American-based positions must be legally authorized to work in the United States or Canada.

Company

hirify.global provides healthcare technology, data, and AI-driven solutions for healthcare providers, life science companies, health plans, and patients.

What you will do

• Design and execute digital customer success programs across onboarding, adoption, expansion, and renewal.
• Build tiered engagement models using product, use-case, lifecycle, and customer health data.
• Own digital channels including in-app messaging, email nurture, webinars, video content, and self-service resources.
• Lead, coach, and develop a team of four digital customer success professionals.
• Define health scoring models and automated playbooks for proactive outreach, intervention, and escalation.
• Collaborate with Product, Marketing, Data, Sales, IT, and Operations on customer journeys, tooling, feedback, and expansion strategies.

Requirements

• Bachelor's degree or equivalent technical or business experience.
• 8+ years of relevant work experience.
• 2–4 years of relevant leadership experience.
• Recent experience administering Gainsight, including Journey Orchestrator design.
• Experience with customer health scoring, lifecycle management, automation, reporting, and cross-functional collaboration.
• Legal authorization to work in the United States or Canada is required.

Nice to have

• 2–3 years of experience at the expert level or equivalent.
• Experience evaluating AI-powered tools for digital customer engagement.

Culture & Benefits

• Flexible tools and working practices to support professional performance and development.
• Healthcare, dental, and vision insurance.
• Company-paid life insurance and retirement savings.
• Paid holidays and vacation.
• Inclusive workplace focused on diverse perspectives and equal employment opportunity.
• Visa sponsorship is not offered for this position.