Branch Customer Service & Sales Representative - Asheville, NC

Location: NC-Asheville Car Care Plus; in-office position based at an ACG branch facility in Asheville, North Carolina

Salary: $19.00–$21.50 per hour, based on experience, with additional incentives and annual performance bonus potential.

Company

AAA The Auto Club Group provides membership, travel, insurance, financial services, and roadside assistance to approximately 14+ million members and customers across 14 states and two U.S. territories.

What you will do

• Greet members and provide customer service and support in the branch.
• Sell and service membership, travel, insurance, and selected banking products.
• Generate leads, make outbound promotional calls, and inform members about product specials.
• Process insurance, travel, ticket, remittance, and depository payments while balancing the cash drawer.
• Respond to inquiries, resolve complaints, and escalate issues to management or senior staff when needed.
• Provide administrative support to travel and insurance sales staff during busy periods.

Requirements

• High school diploma or equivalent.
• Experience working in a customer-focused environment and providing timely solutions.
• Working knowledge of Microsoft Office applications.
• Ability to perform basic mathematical calculations and accurately process monetary transactions.
• Effective verbal and written communication, teamwork, multitasking, and prioritization skills.
• Ability to work under pressure in a high-volume environment and work irregular hours, including weekends and holidays.

Culture & Benefits

• Medical, dental, and vision benefits.
• 401(k) match.
• Paid parental leave, adoption assistance, PTO, company holidays, CEO days, and floating holidays.
• Annual paid volunteer day.
• Tuition assistance, professional certification reimbursement, and professional development opportunities.
• AAA membership plus discounts, perks, and rewards.