Client Care Advisor (Healthcare)

Location: San Antonio, Texas, United States; approximately 75%+ field travel across Bexar County. Reliable transportation and flexibility for occasional evenings and weekends are required.

Salary: $72,000–$80,000 annual on-target earnings, including 20% uncapped monthly commission.

Company

hirify.global develops technology, tools, and services that support aging in place, including its Home Instead in-home care network.

What you will do

• Conduct consultations to understand clients’ needs, urgency, and readiness, then recommend appropriate care plans.
• Guide families from initial inquiry through service start and coordinate onboarding requirements.
• Conduct reassessments, monitor service quality, and adjust care plans as clients’ needs evolve.
• Partner with scheduling, operations, and Care Professionals to resolve execution challenges and ensure reliable service delivery.
• Manage a client portfolio using data and systems, track conversion and retention performance, and maintain accurate documentation.
• Support referral relationship growth and the local market reputation as needed.

Requirements

• At least 1 year of experience in a consultative, client-facing role such as healthcare, senior care, social work, or care coordination.
• Demonstrated ability to guide clients through decisions and deliver measurable outcomes such as conversion, retention, or service adoption.
• Experience managing ongoing relationships, adapting to evolving needs, and leading structured discovery and needs-assessment conversations.
• Ability to collaborate cross-functionally and resolve service execution challenges.
• Comfort using structured systems and tools, including CRM platforms, documentation standards, Microsoft Office, Salesforce, or similar.
• Ability to spend approximately 75% of time in the field across Bexar County, with reliable transportation and occasional evening or weekend availability.

Nice to have

• Experience working with older adults and families.
• Background in healthcare administration, social work, gerontology, or a related field.

Culture & Benefits

• Client-focused work supporting families through sensitive care decisions.
• Hands-on role within the Owned & Operated team, where operational ideas and best practices are tested and developed.
• Leadership principles emphasize client focus, trust, accountability, continuous improvement, and compassionate service.
• Compensation includes uncapped monthly commission tied to performance.