6 дней назад
Technical Support (Aguadilla, PR - ON SITE)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support (Aguadilla, PR - ON SITE) (Windows/networking): Providing on-site support for corporate desktops, laptops, mobile devices, peripherals, software, and infrastructure with an accent on hardware and software troubleshooting, networking, VPN connectivity, and asset management. Focus on diagnosing and repairing end-user devices, reimaging PCs, resolving LAN/WAN issues, managing patches and configurations, and maintaining IT equipment inventory.
Location: Aguadilla, Puerto Rico — onsite; the posting also lists Isabela, Puerto Rico.
Company
provides enterprise technology and IT infrastructure services.
What you will do
- Provide onsite field support, including installation, servicing, repair, and vendor or supplier escorting.
- Troubleshoot corporate desktops, laptops, mobile devices, peripherals, Windows applications, patches, software deployments, and group policies.
- Build and reimage PCs, perform hardware diagnostics and upgrades, and complete IMACD activities within SLAs.
- Resolve LAN/WAN, TCP/IP, VPN, secure access, wireless, and other networking issues affecting employee productivity.
- Manage ticketing, incident documentation, configuration records, device assets, inventory, shipping, receiving, and IT equipment lifecycle activities.
- Communicate technical solutions to technical and non-technical users and coordinate escalations with IT teams and management.
Requirements
- 3+ years of relevant work experience.
- Experience with Windows XP, 10, and 11; Mac OS; iOS; Microsoft Office; Outlook; Skype for Business; OneDrive; Active Directory; and OS365.
- Strong hardware and software installation, support, and troubleshooting skills, including printer configuration, PC imaging, SCCM, and remote installation.
- Networking troubleshooting knowledge, including TCP/IP, VPN connectivity, secure access methodologies, wireless technologies, and basic networking concepts.
- English verbal and written communication is mandatory. Spanish or another local language may be required by corporate policy.
- Ability to lift and move up to 39 pounds independently, participate in group lifts for heavier items, and work with warehouse equipment and moving mechanical parts.
Culture & Benefits
- Office-based work with in-person collaboration.
- Flexibility intended to support wellbeing, productivity, individual work styles, and life circumstances.
- Inclusive work environment focused on strong connections and community.
- Equal employment opportunity and disability accommodation support.
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