Principal Technical Account Manager

Location: Remote, must be located in the EST time zone.

Company

hirify.global provides an AI-powered revenue platform with agentic AI, conversation intelligence, and assistive AI for enterprise revenue teams.

What you will do

• Own strategic, enterprise-level customer engagements and advise executive leaders on both sides of the relationship.
• Define scalable customer success frameworks, TAM engagement models, operational standards, and best practices.
• Influence product direction, roadmap prioritization, and operational strategy through customer insight and advocacy.
• Lead cross-functional initiatives across Product, Engineering, Supportability, Escalations, and GTM leadership.
• Advise senior leadership on customer strategy, systemic risks, operational priorities, and preventive solutions.
• Champion AI adoption, automation strategy, and scalable AI-enabled workflows across the TAM organization.

Requirements

• 12+ years of experience in Principal Technical Account Management, enterprise program management, principal solutions consulting, support leadership, or related strategic technical roles.
• Proven experience managing highly strategic enterprise customers or large-scale programs with significant organizational impact.
• Expertise in complex customer environments, integrations, platform architecture, enterprise operations, and customer engagement strategy.
• Experience influencing Product, Engineering, GTM, and leadership teams without formal authority.
• Deep proficiency in CRM platforms, SSO, TCP/IP, VOIP systems, REST APIs, and sales engagement platforms; Salesforce, Dynamics, and Twilio are preferred.
• Exceptional executive communication, autonomous decision-making, risk management, and organizational leadership skills.

Nice to have

• Experience with server operating systems or as a network or systems administrator.
• Experience with Salesforce, Dynamics, or Twilio.

Culture & Benefits

• Fully remote work within the EST time zone.
• Equal opportunity employment and consideration for applicants from diverse backgrounds and experiences.
• Emphasis on evaluating the whole person rather than relying only on resume requirements.